Returns & Exchanges
If you would like to return, or exchange any of the purchased items, we offer a 60-day return & exchange policy, valid from the day you receive your order. Please copy and send us the following information on e-mail (firstname.lastname@example.org):
Order no. / Order ID:
- Looks different to image on site,
- Poor quality / Damaged,
- Doesn’t fit properly,
- Doesn’t suit me,
- Incorrect item received,
Returns have a processing time of 1-3 business days from the day we receive the package. There may be processing delays during new releases, Christmas, and sale periods.
All items returned must be unused, in the same condition as when received, and must have original packaging.
Customs & duties
If dots.recycling is subject to customs, duties, taxes, or fees due to your returned products, we reserve the right to withdraw these specific amounts from your total refund amount.
Once we receive your return and the above conditions have been met, your return will be processed. You will receive an email, with further information regarding your refund, which is always send to your original payment method. Your refund will be issued for the total purchase price, excluding shipping.
When exchanging an item, we will pay to ship the new item to you, but you are responsible for the costs and logistics of shipping the original item back to us.
Where to send
Please send all exchanges/ returns to the following address:
Pile Alle 43
Att: RETURN, or EXCHANGE
Shipping costs & notes
All shipping costs and arrangements, are the customer's responsibility.
* Please note that we do not pick up returns that are delivered to access or pick-up points.